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Certified Customer Service Performance Professional
KEY FEATURES
A total expected number of hours is 40. This includes:
Pre-course requirements: 4 hours Live online sessions: 20 hours, 4 hours per day, for 5 consecutive days Individual Learning Map: 3 hours, 0.5 hours per day, after each live session, and 0.5 hours for final recap before the exam Certification Exam: 1 hour After-Course requirements: 12 hours
INTRODUCTION
Overview
With a KPI Professional Certification, you get a better understanding of KPIs and how they can affect your business.
KPI and performance measurement development is a discipline that involves articulating what an organization is trying to accomplish and then identifying the most meaningful and useful indicators of success. Performance measures, or KPIs, are a key part of any strategic management system, as they are critical to assessing the effectiveness of strategy implementation.
Meaningful and strong KPIs provide insight into whether strategies are working, whether programs, projects and services are on schedule, on budget, and delivered effectively. KPIs focus employees’ attention on what matters most to success, and allow for measurement of accomplishments.
The KPI P program helps participants who are working to find meaningful KPIs, get true buy-in to performance measurement, align measures to strategy, and use measures to drive improvement to reach targets. This program is designed for all sectors—business and industry, government and non-profit.
The KPI professional certification program provides participants with practical tools to developing meaningful strategic and operational performance measures, and then develop their skills through a series of practical application exercises. Delegates are taught how to use several tools, including the logic model and cause and effect, that are used by organizations around the world.
Participants
Teams or individuals with performance measurement/ management responsibility
Senior managers or leaders who are establishing, leading, and managing performance management and/or measurement programs and systems
Managers, planners and analysts who are part of a strategic planning and management team and are seeking the best practical ideas for improving organizational performance
Employees who have been tasked to plan, develop, or improve dashboards, KPI scorecards, business processes, program and project management portfolio management or other measurement systems
Managers, planners, or analysts who are involved with defining performance measures or complying with regulatory and other reporting requirements
Budget analysts who need performance information to formulate budgets and evaluate programs
Benefits
Recognition
Customer Loyalty
Career Advancement
Learning objectives
ertification Partners
The Balanced Scorecard Institute provides training, certification and consulting services to commercial, government, and non-profit organizations worldwide. The Institute applies best practices gained from hundreds of consulting assignments and 5,000 trainees in Balanced Scorecard, strategic performance management and measurement, strategic planning, and change management to help executives, managers and analysts transform their organizations into “performance excellence” organizations.
The Institute also provides, through the balancedscorecard.org website, extensive resources, including case studies, white papers, articles, and other information based on lessons learned from extensive experience in building strategic management and performance measurement systems using our award-winning Nine Steps to SuccessTM Balanced Scorecard methodology.
SCHEDULE AND PRICING
| Language | Date | Start TIME EMEA | Start TIME ASEAN | Standard Fee | Special Fee |
|---|---|---|---|---|---|
| English | 15 Jan 2026 | 08:00 - 12:00 | 12:00 - 16:00 | USD $ 1,400 | |
| English | 12 Feb 2026 | 08:00 - 12:00 | 12:00 - 16:00 | USD $ 1,400 | |
| English | 25 Mar 2026 | 08:00 - 12:00 | 12:00 - 16:00 | USD $ 1,400 | |
| English | 22 April 2026 | 08:00 - 12:00 | 12:00 - 16:00 | USD $ 1,400 | |
| English | 13 May 2026 | 08:00 - 12:00 | 12:00 - 16:00 | USD $ 1,400 | |
| English | 17 Jun 2026 | 08:00 - 12:00 | 12:00 - 16:00 | USD $ 1,400 | |
| English | 22 July 2026 | 08:00 - 12:00 | 12:00 - 16:00 | USD $ 1,400 | |
| English | 26 Aug 2026 | 08:00 - 12:00 | 12:00 - 16:00 | USD $ 1,400 | |
| English | 16 Sep 2026 | 08:00 - 12:00 | 12:00 - 16:00 | USD $ 1,400 | |
| English | 14 Oct 2026 | 08:00 - 12:00 | 12:00 - 16:00 | USD $ 1,400 | |
| English | 16 Dec 2026 | 08:00 - 12:00 | 12:00 - 16:00 | USD $ 1,400 |
TECHNICAL REQUIREMENTS
How do I register for the course?
Similar to our open face-to-face programs, we have an application and admission process in place for our online programs. You will be requested to fill in the application form and process the payment for the course, in order to be registered. You will receive a confirmation email that the registration has been completed.
What are the technical requirements in order to be able to join the course?
Joining the platform is simple, as you don’t need to be a technical personal, you simply need to click on a link to open the app and join, after that you select use computer audio and you are done.
KPI academy is a leading global academy specialized in business performance indicators. KPI academy seeks to provide consulting, training, and professional certification services to commercial, government, and non-profit organizations worldwide.