Professional Key Performance Indicator (KPI)

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KPI selection and data gathering are considered by professionals all around the world to be the most challenging aspects in working with KPIs. A way to address these challenges is to build a sound framework to measure KPIs, starting from the moment they are selected, until results are collected to be centralized in performance reports.

This training course presents a rigorous KPI Measurement Framework that embeds 10 years of research in the field of key performance indicators and relies on best practices identified in the real business environment.

3 Key business benefits

Improve the performance of your company by practicing a sound framework for KPI measurement;
Obtain better business results by selecting the right KPIs to monitor for your company;
Generate value from using KPIs by optimizing the data collection process.

Support decision making by accessing relevant performance data;
Use pre-populated tools to facilitate the implementation of a KPI Measurement Framework in your organization by receiving 10+ templates used in working with KPIs;
Access an innovative learning experience based on a 3 stage educational process;
Obtain premium recognition as a Certified KPI Professional by completing a unique international learning program;
Expand your business network by becoming a member of the international Certified KPI Professionals Community.
Learning objectives

Differentiate between objectives, KPIs and initiatives;
Understand KPI selection in different contexts;
Apply best practice techniques to KPI selection;
Document KPIs in a standardized template;
Learn when and how to use benchmarking in target setting;
Optimize the KPI activation and data gathering process.
Educational resources

The KPI Infographic;
The qualitative reports Performance Management in 2012 and Performance Management in 2013;
Catalogues: KPI Documentation Forms, Negative Behaviors, Targets in Practice, Dashboards, Scorecards, Graphs in Practice;
Fact Sheets: KPI Definitions, KPIs in Practice, Terminology in Practice, KPI Selection Criteria, Performance Management Related Theories;
Video doodles: What is a KPI; a KRI and Metrics; What is a Dashboard; What is a Scorecard; Understanding the KPI Documentation Form;
Other resources consisting in videos, whitepapers or case studies relevant for KPI measurement.
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